Returns

We strive hard to provide defect free products and to the satisfaction of the customer. If you are not happy with the products quality or find it defective, you may return most items (for some exceptions, see below) sold by CoiNel within 7 days of delivery for a full refund.

We develop and sell hardware and software that we use ourselves every day and have many satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within seven (7) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service.

Refunds are not being provided for services delivered in full such as installation service and provided knowledge base service.

Shipping charges are not refundable. Please note that we are unable to exchange items, unless you received a defective or incorrect item.

Returns of certain items is not acceptable,

• Any item that is returned more than 7 days after delivery.
• Semiconductor chips, which are not part of an assembled board, e.g. programmable microcontrollers that were purchased as a separate item.
• Minor deviations with regards to performance, material, craftsmanship or otherwise in relation to specimens or samples shall not be considered as defects.
• Any item that is not returned in an “as-new” condition, e.g. is damaged due to abuse or shipment, or is missing any parts.

Before sending back any items please contact us or call us at +91-80-23154423.

Please provide the following information when contacting us: 

• Product Description
• Reason for return: defective, incorrect item, item does not meet expectations
• Your order number/invoice number.

Cancellation Policy

Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

There is no cancellation of orders placed under the Same Day Delivery category.

No cancellations are entertained for those products where discounts have been obtained on special occasions like Pongal, Diwali, Christmas, New Year etc. These are limited occasion offers and therefore cancellations are not possible.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.